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Boiler repairs in Newcastle

When a boiler stops working, the priority is a clear diagnosis and a sensible repair. We look after boiler repairs for homeowners across Newcastle upon Tyne, North Tyneside, Gateshead and surrounding areas.

5.0 from 426+ Google reviews
Boiler parts and engineer's tools laid out ready for a boiler repair by a Gas Safe registered engineer in Newcastle upon Tyne

Boiler Repairs across Newcastle upon Tyne, North Tyneside, Gateshead and surrounding areas

Our engineers are Gas Safe registered and carry a wide range of common spare parts. The £85 boiler repair charge includes the call-out, diagnosis and the first hour of labour, and we will always explain what has failed and why before any work goes ahead.

Boiler faults we repair

Most calls fall into a familiar set of faults. Whatever your boiler is doing, describing the symptoms over the phone helps us arrive with the right parts.

Complete boiler breakdowns and lockouts
No heating, or heating without hot water
No hot water from a combi boiler
Error and fault codes on the display
Low or repeatedly dropping system pressure
Leaks from the boiler casing, pipework or pressure relief pipe
Banging, kettling, whistling or gurgling noises
Intermittent faults that come and go
Pilot light and ignition problems
Frozen condensate pipes in cold weather

How we handle boiler repairs in Newcastle

01

How we diagnose a boiler fault

A reliable repair starts with a proper diagnosis rather than guesswork. We check the fault code history, gas and electrical supply, water pressure, flow and return temperatures, and the condition of key components such as the pump, diverter valve, expansion vessel and heat exchanger.

Once we know what has failed, we tell you what the repair involves, whether the part is available, and what it will cost before we start.

02

Honest advice on repairs

Repair is usually the right answer, but not always. If a boiler is old, spare parts are obsolete, the heat exchanger has failed, or repeated faults are stacking up, we will tell you.

We will give you an honest view either way. If a repair will get you several more reliable years, we will say so. If a fault is not worth chasing, we will explain why before you spend anything.

03

Common boiler problems explained

If your boiler keeps losing pressure or your radiators are heating unevenly, our advice articles cover the common causes and the safe checks you can make yourself before booking an engineer.

Our repair process

  • Call us and describe the symptoms, including any error code showing
  • We agree an appointment time that suits you
  • The engineer diagnoses the fault and explains the findings
  • You approve the repair before any work begins
  • We complete the repair, test the system and leave the area clean
  • We advise on anything to keep an eye on, including servicing

Boiler stopped working?

Speak to a local Gas Safe registered engineer about your boiler repair. £85 covers the call-out, diagnosis and the first hour of labour.

Rated 5.0 by Newcastle homeowners and landlords

5.0 average rating from 426+ verified reviews
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We had no heating and Masoud was able to come out and see us the next day. He was friendly, knowledgeable and very reasonable. Would recommend to anyone and will be using him in future! Thanks Masoud!
Iona Padden-DuncanGoogle review
Masoud was punctual, efficient and super competitively priced. He was so responsive and communicative from the moment we reached out, and his brilliant service only continued when he arrived! Knowledgable and friendly, he resolved the issue in half an hour and explained it to me in simple terms. He was so patient fielding questions, too. And he reassured me he was available if I had anymore problems. I'll 100% be using this company again. I can't recommend them highly enough! Faultless service.
Amy CousinsGoogle review
Masoud did our annual boiler and unvented water tank service and I can't recommend him enough. It was so easy to book with him, just a quick couple of messages over WhatsApp and the appointment was confirmed. He arrived when he said he would and was very friendly and helpful. He was thorough, showing me what he had done and giving me some advice. I greatly appreciated how thorough and efficient he was, as well as just being a very nice man. It was also great value for money. I highly recommend him and we will be using his services again.
Kevin MarshallGoogle review

Boiler Repairs: common questions

5.0