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Emergency boiler repairs in Newcastle

A boiler that fails without warning is stressful, particularly in cold weather or in a household with young children or an elderly relative. Call us, describe what has happened, and we will tell you honestly how quickly we can get to you.

5.0 from 417+ Google reviews
Heating engineer responding to an urgent boiler breakdown at a home in Newcastle upon Tyne

Emergency Boiler Repairs across Newcastle upon Tyne, North Tyneside, Gateshead and surrounding areas

We are open Monday to Saturday, 8:00am to 7:00pm. Call us during opening hours and we will arrange the earliest appointment we genuinely have available, prioritising homes left with no heating or hot water.

Urgent situations we deal with

Complete boiler failure with no heating and no hot water
A boiler leaking water into the property
Sudden and total loss of system pressure
A boiler that has locked out on a fault code and will not reset
Loud banging or unusual noises from the boiler
A boiler that keeps cutting out within minutes of firing
Heating failure in a home with vulnerable occupants

How we handle emergency boiler repairs in Newcastle

01

If you can smell gas

A suspected gas escape is not a boiler repair - it is an emergency. Turn off the gas supply at the meter if it is safe to do so, do not operate any electrical switches, do not use naked flames, open doors and windows, leave the property and call the National Gas Emergency Service on 0800 111 999 straight away. Do not use your mobile phone inside the property.

02

Keeping warm and safe while you wait

If you have no heating, close internal doors, keep curtains drawn and use extra layers and blankets. Use electric heaters only if they are in good condition and never leave them unattended. Do not use gas hobs, patio heaters or barbecues to heat a room.

What to do before you call

  • Note the make, model and any error code on the display
  • Check whether other gas appliances are working
  • Check the boiler pressure gauge and note the reading
  • Check the fuse or circuit breaker for the boiler and the timer settings
  • If water is leaking, place a container underneath and turn off the water supply to the boiler if you can do so safely
  • Try one reset only - repeated resets can make a fault harder to diagnose

Situations that need the gas emergency service, not us

  • You can smell gas anywhere in or around the property
  • Your carbon monoxide alarm is sounding
  • There is a suspected gas escape from a meter or supply pipe
  • Anyone in the property feels unwell with headaches, dizziness or nausea that eases when they leave

Boiler emergency in Newcastle?

Call us now and speak to a local Gas Safe registered engineer about what has happened.

Rated 5.0 by Newcastle homeowners and landlords

5.0 average rating from 417+ verified reviews
View more reviews
Abseloutley class. Came the same day fixed the issue. Not had any problems with my boiler since. Very quick and efficient service.
Curtis MetcalfGoogle review
Masoud has just completed a repair and service of my Vaillant Combi boiler. He managed to fit me into his schedule at relatively short notice. He is an impressive technician; anticipating the source of my problem and having the replacement part to solve it. He completed the service of the boiler efficiently leaving my kitchen as clean as when he entered. I can highly recommend him and will definitely give him a call in the future.
John NewtonTrustindex verified
Friendly, reliable and reasonably priced for boiler servicing, also very helpful and quick to come out when we had an issue. Was recommended to us by a friend, and would recommend to others.
Anna CollinsGoogle review

Emergency Boiler Repairs: common questions

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